top of page

Refund and Return Policy

1. Return Policy

At A111 Auto Parts, customer satisfaction is our priority. We offer a straightforward return policy for your convenience:

  • Eligibility: Products can be returned within 30 days of delivery if they remain in their original condition, with all packaging and tags intact.

  • Non-Returnable Items: Certain items, such as clearance products, electrical parts, and customized orders, are non-refundable unless defective.

  • Return Process:

    1. Contact our support team with your order number and reason for return.

    2. We will issue a Return Merchandise Authorization (RMA) number to include with your return package.

    3. Ship the product to our return address at your own cost unless the item was damaged or incorrect.

​

2. Refund Policy

We strive to process refunds promptly once the returned item has been inspected. Here are the key refund terms:

  • Processing Time: Refunds are issued within 5-7 business days after the return is approved.

  • Refund Method: Refunds are processed to the original payment method used during purchase.

  • Partial Refunds: Items showing signs of use or missing parts may qualify for a partial refund at our discretion.

​

3. Exchanges

We only replace defective or damaged items. If you need an exchange, contact us immediately to check availability.

​

4. Shipping Costs

Shipping costs are non-refundable unless the error was on our part (e.g., incorrect or defective items). For exchanges or other cases, the customer is responsible for return shipping costs.

​

5. Contact Us

If you have any questions about our return or refund process, please reach out to our support team:

​

bottom of page